Refund policy

RETURN POLICY

30-Day Return Window

You have 30 days from the date you receive your item to request a return. We want you to be completely satisfied with your purchase.

General Return Requirements

โœ… Eligible for Return:

  • Items in original, unused condition
  • Original packaging with all tags attached
  • Proof of purchase (receipt or order confirmation)
  • Return initiated within 30 days of delivery

โŒ Non-Returnable Items:

  • Opened dietary supplements or broken seals
  • Personal care and beauty products
  • Perishable goods (food, flowers, plants)
  • Customized or personalized items
  • Hazardous materials
  • Sale items and gift cards
  • Items returned without authorization

DIETARY SUPPLEMENTS - Special Policy

Important Notice: Due to health and safety regulations and the variable nature of supplement effectiveness, we have specific policies for these products.

Returns Accepted Only For:

  • Unopened products with intact safety seals
  • Wrong item sent by mistake
  • Damaged or defective products
  • Documented allergic reactions (medical documentation required)

Returns NOT Accepted For:

  • Opened or used products
  • Dissatisfaction with results or effectiveness
  • "Didn't work for me" claims
  • Change of mind after opening

Why This Policy? Individual responses to dietary supplements vary greatly. What works for one person may not work for another. This is normal and doesn't indicate a product defect.

Alternatives to Returns for Opened Supplements

We understand supplements don't work the same for everyone. Instead of returns, we offer:

๐ŸŽฏ Free Wellness Consultation

  • Personal guidance from our nutrition team
  • Dosage and timing optimization tips
  • Lifestyle recommendations for better results

๐Ÿ’ณ 30% Store Credit

  • Try a different formulation
  • Valid for 12 months
  • Can be combined with promotions

How to Initiate a Return

Step 1: Contact us at contact@panstellar.shop with:

  • Order number
  • Reason for return
  • Photos (if damaged)

Step 2: Wait for approval and return authorization number

Step 3: Pack items securely in original packaging

Step 4: Download and print the return label we provide

Step 5: Ship to the provided address on th label

โš ๏ธ Important: Items sent without prior authorization will be refused and returned to sender at their expense.

Shipping & Refunds

Return Shipping:

  • Customer covers return shipping costs
  • We provide a downloadable return label for convenience
  • No restocking fees

Damaged Items:

  • We cover return shipping for damaged/defective items
  • Please photograph damaged packaging before opening
  • Contact us within 48 hours of delivery

Refund Timeline:

  • Inspection: 2-3 business days after receipt
  • Processing: 5-10 business days after approval
  • Bank posting: Additional 3-5 business days

Your refund will be issued to your original payment method. If you haven't received your refund within 15 business days of approval, please contact us.

Quick Reference

Item Type Unopened Opened Timeframe
Regular Products โœ… Returnable โœ… Returnable* 30 days
Dietary Supplements โœ… Returnable โŒ Not Returnable 30 days
Personal Care โŒ Not Returnable โŒ Not Returnable N/A
Sale Items โŒ Not Returnable โŒ Not Returnable N/A

*Must be in resalable condition

Contact Us

Questions about returns?

  • Email: contact@panstellar.shop
  • Response time: Within 24 hours
  • Available: Monday-Friday, 9 AM - 6 PM EST

We're here to help ensure you have a positive experience with Panstellar Shop, even if a product doesn't meet your expectations.

Last updated: 06-16-2025

Note: This policy is subject to change. Please check this page for the most current version before initiating a return.