Frequently Asked Questions
Everything you need to know about our dietary supplements
Product Effectiveness
Understanding how supplements work and what to expect
Returns & Refunds
Our policies for dietary supplements and return process
Shipping & Delivery
Pre-orders, shipping times, and tracking information
Usage & Safety
How to take supplements safely and optimize results
No, dietary supplements are not guaranteed to work for everyone.
Here's what you should know:
- Results vary significantly between individuals
- Studies show 30-40% of users may not experience noticeable effects
- Individual factors (genetics, diet, lifestyle) greatly influence outcomes
- What works for one person may not work for another
Timeline varies greatly, but here's what's typical:
- Week 1-2: Adjustment period (possible digestive changes)
- Week 3-4: Initial subtle changes (reported by 65% of users)
- Week 5-8: More noticeable effects may develop
- 3+ months: Optimal benefits typically achieved
Not experiencing effects is completely normal.
Research shows that 30-40% of supplement users don't notice significant changes. This doesn't mean:
- The product is defective
- You're doing something wrong
- The supplement isn't working at a cellular level
- Free consultation with our wellness team
- 30% store credit to try a different formulation
- Access to our nutrition coaching program
- Personalized dosage and timing recommendations
Everyone's gut microbiome is unique, like a fingerprint.
Factors that affect probiotic effectiveness:
- Existing gut bacteria: Your current microbiome composition
- Diet: High sugar/processed foods can reduce effectiveness
- Medications: Antibiotics can interfere with probiotics
- Stress levels: Chronic stress affects gut health
- Genetics: Some people naturally have more diverse gut bacteria
- Lifestyle: Sleep, exercise, and hydration impact results
Opened dietary supplements cannot be returned based on effectiveness.
We CAN accept returns for:
- Unopened products (seal intact) within 30 days
- Damaged or defective products
- Wrong item shipped
- Documented allergic reactions (medical certificate required)
Instead of returns, we offer:
- 30% store credit for alternative formulations
- Free wellness consultation
- Nutrition coaching program access
Our supplement refund policy is different from regular products:
- Unopened products with intact seals (30 days)
- Damaged products during shipping
- Our shipping errors
- Proven allergic reactions
- Opened/used products
- "Didn't work" claims
- Change of mind after opening
- Effectiveness dissatisfaction
Why this policy? Individual responses to supplements vary greatly. What doesn't work for you might work perfectly for someone else. This is the nature of nutritional supplements, not a product defect.
We want you to find the right solution, even if our first product isn't perfect for you:
- Personal guidance from our nutrition team
- Dosage and timing optimization
- Lifestyle recommendations
- Alternative product suggestions
- Try a different formulation
- Valid for 12 months
- Combinable with promotions
- Use across multiple purchases
- 30-day email support program
- Personalized supplement strategies
- Educational content library
- Progress tracking tools
Pre-orders allow you to secure products before they're manufactured or restocked.
- You place an order for a product not yet in stock
- We provide an estimated fulfillment date
- You're charged immediately to secure your spot
- We send regular updates on production progress
- Product ships on the scheduled date
Pre-Order Benefits:
- Guaranteed allocation of limited products
- Often comes with special pricing
- VIP status and exclusive updates
- Priority shipping when available
Yes, but we prefer to offer alternatives that benefit you more:
- Store Credit Bonus: 120% of your payment in store credit
- VIP Upgrade: Priority access to future products
- Early Access: Shop new items before general release
- Exclusive Discounts: 25% off your next order
If you still want to cancel:
- Contact us at contact@panstellar.shop
- Provide your order number
- Allow 5-7 business days for processing
Proper usage can significantly improve your experience:
- Timing: Take with food to reduce stomach upset
- Consistency: Same time daily for best results
- Storage: Cool, dry place away from direct sunlight
- Hydration: Drink plenty of water
- Eat a diverse, fiber-rich diet
- Limit processed foods and excess sugar
- Manage stress levels
- Get adequate sleep (7-9 hours)
- Stay physically active
For personalized guidance, book a free consultation with our wellness team.
Most people tolerate probiotics well, but some may experience initial adjustment symptoms:
- Mild bloating or gas
- Changes in bowel movements
- Slight stomach discomfort
- Temporary fatigue
These typically resolve within 1-2 weeks as your body adjusts.
- Start with half the recommended dose
- Take with food
- Gradually increase to full dose
- Stay well-hydrated
- Severe or persistent abdominal pain
- Severe diarrhea or blood in stool
- Signs of infection (fever, chills)
- Allergic reactions (rash, difficulty breathing)
Certain groups should avoid or consult a doctor before using probiotics:
- Severe immunocompromised conditions
- Severe acute pancreatitis
- Active gut infections
- Recent major abdominal surgery
- Central venous catheter
- Are pregnant or breastfeeding
- Have autoimmune conditions
- Take immunosuppressive medications
- Have chronic health conditions
- Are under 18 years old
- Take antibiotics or other medications
When in doubt, always consult your healthcare provider before starting any new supplement.
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